Appointments
Initial Consultation — Complex & Energy-Limiting Conditions
Face to Face (60 minutes)
An extended first appointment for patients living with conditions such as ME/CFS, POTS, long COVID,
EDS/hypermobility, MCAS, chronic pain or functional gut disorders. Because these conditions affect
multiple body systems, this consultation includes a detailed intake form and a structured multi-system
review. Please complete the intake form before your appointment.
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Your first appointment is a chance for us to get to know each other and understand your health story.
With complex illnesses, there may be multiple symptoms and systems to work through.
During this consultation, Mary will:​
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Review your medical history and any previous test results
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Organise any investigations that may be needed
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Begin early management if appropriate​
You will also have the opportunity to discuss your personal goals and priorities so that you can develop a plan together that suits your needs moving forward.
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Initial Consultation — Women's Health/ Perimnopause/ Menopause
Face to Face or Telehealth (40-60 minutes)
A comprehensive first appointment focused on your women's health concerns. We'll review your history, discuss which symptoms are most troubling to you, and develop a management plan together.
You may be asked to complete a symptom questionnaire before your visit so we can make the most of our time.
First Review Consultation
Available Face to Face or via Video (40-60 minutes)
When you book your first appointment, please also schedule a follow-up about 6–8 weeks later. This helps prevent long waits between appointments and keeps your care on track. You are welcome to book ahead further appointments around 2-3 months apart at your discretion. You will be able to manage your appointments online through the booking link or the AMS connect app.
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Please consider the complexity of your situation when booking, so there is enough time to address ypur concerns thoroughly. If you feel that you will require more time and your concerns are more complex, please book a 60-minute review.
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​Nurse Coordinator service
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About the fee. A call with our nurse coordinator costs $50 out of pocket. This covers more than the call itself — our nurse reviews your file beforehand, follows up afterwards with Dr Wong where needed, and arranges any scripts or referrals that come out of your conversation. Medicare doesn't currently fund this kind of nurse coordination, which is why there's an out-of-pocket cost; as we're trialling this service, the fee may be adjusted as we learn what works best. If your call relates to a chronic condition care plan, Medicare funding may be available to cover the nurse's assistance — we'll always let you know when that applies.​​​
Fees
Dr Wong believes in full disclosure and upfront information to help you navigate your medical care, financially. Please note this is a private billing facility. All fees must be paid in full on the day of consultation. Fee structures are outlined below for clarity. Every effort is made to keep your out-of-pocket costs up to date, but unfortunately, we cannot guarantee the exact rebate amount, as it is determined by Medicare.
Dr Mary Wong's Fees (click here for more info)
** Please note an increase in fees from 1 July 2026​ **
Fees are charged based on the time taken during the consultation. This may differ from the appointment length booked.
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** Initial complex illness consultations will be charged at a separate rate, and new patients will receive an email detailing this further. This is due to the need for more time for information gathering and nurse care coordination.
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60 Minutes
$500.00 ($207.90 medicare rebate)
40-50 Minutes
$375.00 ($128.35 medicare rebate)
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30 Minutes
$250.00 ($87.10 medicare rebate)
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Appointments also include much behind-the-scenes work, involving reviewing your intake form, questionnaires, letters from other clinicians, and test results. We are also happy to write to your GP with a detailed summary of your assessment and treatment plan.​ Specialised care for complex diseases requires additional time, training, and coordination, which are not fully reflected in standard Medicare rebates.
Medicare rebates are designed to give you some financial support for medical care, but unfortunately, they don’t cover the full cost of providing comprehensive healthcare. The rebate has not increased in line with the cost of delivering care, especially for longer or more complex appointments.
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Extended Medicare Safety Net
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The Extended Medicare Safety Net (EMSN) program provides larger rebates to patients to reduce out-of-pocket costs.
How it works: If you’ve spent a certain amount out-of-pocket in a calendar year on services that attract a Medicare rebate, you become eligible for a higher rebate from Medicare. This includes all family members on the same Medicare card (note: children must be added manually by the head of the family).
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Once your out-of-pocket costs reach the Extended Medicare Safety Net threshold within a calendar year, Medicare will give you an extra rebate covering 80% of any further out-of-pocket expenses.
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Concession & Family Tax Benefit A Threshold: $861.20
Non-Concession Threshold: $2,699.10
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You can check your Safety Net balance anytime by calling Medicare or using the MyGov or Medicare app. Please note we are unable to opt you into this service, as it must be done by the individual via your MyGov or Medicare app.
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More Information can be found at
https://www.servicesaustralia.gov.au/extended-medicare-safety-net?context=22001
Contact
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