Privacy Policy
Collection of your information:
Information about your medical and family history is needed to provide accurate diagnosis, treatment and to ensure quality health care. We consider patient health information as confidential and will only collect this information with your consent.
Use and disclosure of your information:
Comprehensive care often requires full knowledge of patient health information by other health professionals involved in your treatment. For this reason, with your permission, health information may be shared with other health professionals.
Limited information about patients is provided to Medicare for billing and rebate purposes only. We may be legally bound to disclose information, e.g. mandatory reporting of some infectious disease.
Access to your information:
You have the right to access your health information. You may wish to view the information or ask for a copy of a part or of the whole record. A small fee may be charged for this service. There may be times when we are unable to provide access, for example, if the privacy of others is affected. You will be advised in this case.
If you find that information held is not accurate or complete, you are entitled to have that information corrected.
With your permission, your health information will be made available to another health practitioner.
Complaints:
Please do not hesitate to discuss any concerns, questions or complaints about any issues relating to the privacy of your personal information with us.
Payment of accounts: Full payment is required on the day of consultation.
The full fee will be charged for cancellations within 24 hours of your appointment and for all missed appointments.
Consent to online access of your health record
Dr Mary Wong needs your consent to access your online health record including your My Health Record and Medicare billing information, because this information is private and protected by law. This access is needed to help manage your healthcare including reviewing your health information to provide safe and effective treatment, managing billing and administrative processes, and meeting Medicare and other healthcare requirements.
Your information will only be accessed for your care, billing, and administrative needs, and handled safely and confidentially.
Consent to the use of AI scribing software during medical encounters:
Dr Mary Wong is committed to providing the best possible care for you, and as part of this commitment, she is continually looking for ways to enhance her services. This new technology that is used during your visits, called AI Scribing, is an artificial intelligence (AI) tool that assists during consultations by generating clinical notes based on our discussions. This tool allows Dr Wong to focus more on you, the patient, and less on computer documentation.
WHAT IS AI SCRIBE? AI Scribing is a tool that listens to the conversation during a medical consultation and generates a written summary or "note" based on that conversation. This note is then reviewed and approved by Dr Wong.
HOW WILL THIS AFFECT YOU? The AI tool does not interact with you directly. It merely listens to the conversation and creates a summary. This can allow Dr Wong to focus more on the visit and less on taking notes.
DATA PRIVACY AND CONFIDENTIALITY We want to assure you that your privacy is our top priority. The AI tool employs strict and robust access controls, ensuring compliance with Australian privacy laws. The systems used are certified to international standards like SOC 2 and ISO 27001, ensuring the highest levels of data security and confidentiality. All data is hosted locally in Australia. No recordings are stored; conversations are transcribed in real-time, which means no recordings are ever saved. Notes that a doctor records during the appointment will be added to your doctor’s Practice Management System. Only the doctor involved in your care will have access to these notes.
YOUR CONSENT Your participation is completely voluntary. If you agree to the use of AI Scribing during your consultations, please sign and date the form below. If you have any questions or concerns, please feel free to discuss them with us. You can withdraw your consent at any time. Thank you for your understanding and cooperation.