FAQs
I can't book an appointment online ...
Our appointments for new patients are fully booked up until December 2026. If you would like an appointment, please email us to tell us more about your situation, and we will place you on a wait list.
Also, have a look at the Blissfully Bendy Practitioner Directory for other doctors in Melbourne who also have an interest in similar medical conditions https://blissfullybendy.com.au/
Do you offer telehealth appointments?
We understand that for some patients — particularly those with severe ME/CFS, POTS or other energy-limiting conditions — attending in person can be difficult or impossible on some days. Initial consultations are conducted in person so Dr Wong can complete a thorough assessment, and so you are able to access Medicare rebates. Once you are an established patient, follow-up appointments may be available via telehealth where clinically appropriate. To access Medicare rebates, you will need to attend for a face-to-face appointment at least every 12 months. If attending in person is a barrier for you, please email reception before booking and we will do our best to find an arrangement that works.
Do I need a referral to see Dr Wong?
No — Dr Wong is a general practitioner, so you don't need a referral to book an appointment. That said, the more information we have before your first visit, the better. If you have letters from specialists, recent test results, or reports from other clinicians, please email them to reception@drmarywong.com.au ahead of your appointment. If you'd like Dr Wong to write to your usual GP or specialists after your assessment, she is happy to do so.
Does Dr Wong use an AI scribe during consultations?
Yes. Dr Wong uses Heidi, a secure medical note-taking tool developed by an Australian company, so she can focus fully on you during your appointment rather than on typing. The transcript is used only to prepare a draft of the clinical notes, and Dr Wong reviews every note herself before it becomes part of your record. You're welcome to decline at any time — this won't affect your care but Dr Wong will need to take notes during the consult. You can read more in our patient information sheet here.
Is the clinic accessible? What if waiting or standing is difficult for me?
The clinic at 50 Mount St, Heidelberg has a step-free entry and lift access. If sitting upright in the waiting room is difficult for you, please let reception know when you arrive — you're welcome to wait in your car, and we'll call you when Dr Wong is ready.
How do I change or cancel an appointment?
Dr Wong uses AutoMed Systems, a secure Australian booking platform that connects directly with our clinic’s appointment system. Through AutoMed, you can book, cancel, or manage appointments online at any time, receive instant SMS reminders, and update your details safely and conveniently.
You can make and manage your appointments by using this link https://automedsystems.com.au/ams/clinics/11784/dr-mary-wong-ivanhoe-east-3079/myappts/s/-all or by downloading the mobile app. Follow these simple steps:
Download the app AutoMed Connect from your app store.
You may receive SMS reminders for upcoming appointments, reviews, assessments, reviewed test results, or health information from this number.
When you receive a message from us, you can save this number as Dr Mary Wong, or similar.
I have already seen multiple doctors and health professionals, how can you help me?
Everyone who walks through the door has a different story and a different journey, and a vast range of experiences with the health system. Sometimes you will have seen multiple specialists who are very good at assisting in their area of specialty, but you might feel a bit lost in how to put all the information together. You may have a long list of symptoms that feel impossible to work through with a single doctor or specialist. Working through your symptoms takes time, which is hard to do in standard-length consults. Everyone's needs will be different, and it always takes some time to understand where best to start for you. Dr Wong will take the time to understand where you are at now and how best to help. It isn't always easy; there's often a lot of trial and error, but with persistence and patience, we'll make improvements. Our initial consults are 60 minutes long, but usually even that time flies by. Dr Wong's aim is to help advocate for you and help empower you.
I have a lot of test results and letters, how do I send them to you?
Our preference would be that you send as much information as you can via email to reception@drmarywong.com.au prior to your first appointment. Generally, the more information we have the easier it will be to understand where to start. Additionally, you're welcome to email through further information after or between appointments.
Do I have to fill out more questionnaires?
When you book, our online booking system, Automed, should request you complete a patient registration form which is essential. They may also send you another questionnaire, do your best to fill this out. Additionally, under our resources page we have questionnaires that you might find applicable. If you could fill out any that you think apply to you please email them through to us. There is one called The Spider which is great for helping to understand the overall impact of energy-limiting conditions.
Can you be my usual GP?
It would be ideal if you continue to see your usual GP for your more urgent medical needs. Dr Wong works part-time and often doesn't have the capacity to see patients at short notice. She is happy to collaborate and write to your GP as needed. She is also happy for you to share any correspondence she sends you directly with your usual GP during or between your consultations.
What are your fees?
Please refer to our Appointments page for our fees and click here for more details. We understand that our fees may seem significant, but over the years we have found that appointments are most valuable when there is enough time to properly work through your symptoms and concerns. When we have tried standard consultation times, you require so many of them, and care is so disjointed, that it just doesn't work. You may find that even 60 minutes isn't long enough. Medicare rebates don't provide as much assistance to patients with chronic complex conditions as is needed. We want your appointments to be as valuable for you as possible. We find that other than the work performed when we see you in clinic, there is also more work to be done between appointments, which is unpaid and needs to be considered.
Where are you located?
We are located at 50 Mount St, Heidelberg 3084.
Parking is on the street, so leave enough time to find parking.
